Privacy Policy

1. Introduction

At Postimo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our social media management platform and services ("Service").

This Privacy Policy applies to all information collected through our website, applications, and services. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us, including:

• Account Information: Name, email address, username, password, and profile information
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Content: Social media posts, images, videos, and other content you create or upload
• Communications: Messages you send to our support team or through our platform

2.2 Information from Social Media Platforms

When you connect your social media accounts, we may collect:

• Profile Information: Display name, profile picture, username, and account IDs
• Access Tokens: Authentication credentials to post on your behalf
• Published Content: Posts you publish through our platform
• Engagement Data: Likes, shares, comments, and other engagement metrics (where permitted by platform APIs)

2.3 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Usage Data: How you interact with our platform, features used, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and system activity
• Cookies and Similar Technologies: To enhance functionality and remember your preferences

3. How We Use Your Information

We use the information we collect to:

• Provide Our Service: Create and manage your account, process payments, and enable cross-platform posting
• Improve Our Platform: Analyze usage patterns, fix bugs, and develop new features
• Communicate: Send service updates, security alerts, and respond to your inquiries
• Security: Detect and prevent fraud, abuse, and unauthorized access
• Legal Compliance: Meet legal obligations and enforce our terms of service
• Marketing: Send promotional communications (with your consent, where required)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Social Media Platforms

We share your content with connected social media platforms as necessary to publish your posts. Each platform's privacy policy governs how they handle your content.

4.2 Service Providers

We work with trusted third-party service providers who help us operate our platform, including:

• Cloud hosting and storage providers
• Payment processors
• Email service providers
• Analytics and monitoring services

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication requirements
• Secure data centers and cloud infrastructure

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this policy. Specific retention periods include:

• Account Data: Until you delete your account or request deletion
• Content: Until you remove it from our platform
• Payment Records: As required by law for tax and accounting purposes
• Log Data: Typically 90 days for security and troubleshooting purposes

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Consent Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@postimo.app. We will respond to your request within 30 days.

8. International Data Transfers

Our Service is operated from the United States. If you are located outside the United States, your information may be transferred to, stored, and processed in the United States. We implement appropriate safeguards to protect your information during international transfers.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our Service
• Provide security features and prevent fraud
• Deliver personalized content and advertisements

You can control cookies through your browser settings, though some features of our Service may not function properly if cookies are disabled.

11. Third-Party Links and Services

Our Service may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@postimo.app or call our toll-free number at 1-800-POSTIMO.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and other applicable laws. We process your personal information based on:

• Contract Performance: To provide our Service
• Legitimate Interests: To improve our Service and ensure security
• Legal Compliance: To meet legal obligations
• Consent: For marketing communications and optional features

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our Service. The updated policy will be effective when posted. Your continued use of our Service after changes are posted constitutes acceptance of the new policy.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

16. Data Controller Information

Postimo acts as the data controller for personal information collected through our Service. For EEA users, our representative can be contacted at the address above.